Description

Course Description:

A CRM (Customer Relationship Management) Salesforce course provides hands-on training on using the Salesforce platform to manage customer interactions, sales processes, and marketing activities. It typically covers key concepts like customer data management, sales automation, marketing integration, and customer support. The course aims to help individuals understand and utilize Salesforce’s features to improve customer relationships, increase productivity, and grow business.

Key Features of Course Divine:

• Collaboration with E‑Cell IIT Tirupati
• 1:1 Online Mentorship Platform
• Credit-Based Certification
• Live Classes Led by Industry Experts
• Live, Real-World Projects
• 100% Placement Support
• Potential Interview Training
• Resume-Building Activities

Career Opportunities After CRM Sales force:

• Salesforce Administrator
• Salesforce Developer
• Salesforce Consultant
• Salesforce Architect
• Salesforce Business Analyst
• Salesforce Project Manager
• Technical Support Specialist

Essential Skills you will Develop CRM Sales force:

• Customer Relationship Management
• Data Management & Reporting
• Automation with Salesforce Tools
• Lead & Opportunity Management
• Custom App Development

Tools Covered:

• Salesforce Sales Cloud
• Lead Management
• Opportunity Management
• Salesforce Service Cloud
• Case Management
• Knowledge Base
• Salesforce Marketing Cloud
• Email Studio
• Journey Builder

Syllabus:

Module 1: Introduction to CRM & Salesforce What is CRM? Benefits & Types
Overview of Salesforce CRM Salesforce Architecture Salesforce Editions & Licenses
Cloud Offerings: Sales, Service, Marketing, Community.

Module 2: Salesforce Organization Setup Company Profile Settings User Management & Roles Locale, Fiscal Year, Business Hours Setup Menu Overview Security: Password Policies, Login Access.

Module 3: Data Modeling in Salesforce Objects: Standard & Custom Fields: Standard, Custom, Formula Field Data Types & Relationships Lookup, Master-Detail, Hierarchical Schema Builder.

Module 4: Sales Cloud Basics Lead Management Opportunity & Account Management Contact Management Campaign Management Sales Process Customization.

Module 5: Process Automation Workflow Rules & Actions Process Builder Approval Processes Assignment & Escalation Rules Introduction to Flows.

Module 6: Reports & Dashboards Report Types & Formats Creating & Customizing Reports Dashboards & Components Report Filters, Grouping, Bucketing Scheduling Reports.

Module 7: Data Management Data Import Wizard vs Data Loader Data Validation Rules Data Export & Backup Duplicate Management Mass Transfer & Delete Records.

Module 8: Security & Access Control Profiles vs Permission Sets Role Hierarchy
Sharing Rules Organization-Wide Defaults (OWD) Record-Level Security.

Module 9: App Development Basics Custom App Creation Page Layouts & Record Types Tabs, Web Tabs & Lightning Pages Lightning App Builder  AppExchange Overview.

Module 10: Salesforce Administration & Certification Prep Admin Best Practices
Sandbox & Change Sets Lightning Experience vs Classic Certification Exam Format & Tips Mock Tests & Use Case Review.

Industry Projects:

• Customer Onboarding Automation
• Sales Pipeline Dashboard
• Lead Management System
• Customer Support
• Custom App Development

Who is this program for?

• Sales Professionals
• Marketing Executives
• Customer Support Representatives
• CRM Administrators & Developers
• Business Analysts

How To Apply

Mobile: 9100348679

Email: coursedivine@gmail.com

---