Dynamics 365 Certified Coures

 Course Description:

The Dynamics 365 Certified Course is designed to equip professionals with comprehensive knowledge and hands-on skills in Microsoft Dynamics 365, an integrated suite of business applications that streamline operations, improve customer engagement, and drive digital transformation. This course covers key modules including Sales, Customer Service, Marketing, Finance, Supply Chain Management, and Business Central.

Key Features of Course Divine:

• Collaboration with E‑Cell IIT Tirupati
• 1:1 Online Mentorship Platform
• Credit-Based Certification
• Live Classes Led by Industry Experts
• Live, Real-World Projects
• 100% Placement Support
• Potential Interview Training
• Resume-Building Activities

Career Opportunities After Dynamics 365:

• Dynamics 365 Functional Consultant
• Dynamics 365 Technical Consultant
• Dynamics 365 Finance
• CRM Administrator
• Power Platform Developer
• Business Analyst
• Solution Architect
• Project Manager

Essential Skills you will Develop Dynamics 365:

• CRM and ERP Understanding
• CRM and ERP Understanding
• Data Management and Analytics
• Application Development
• Integration with Microsoft Tools

 Tools Covered:

• Microsoft Azure – hosting, components, infrastructure
• Dynamics 365 Lifecycle Services (LCS) – environment provisioning and tools
• Azure DevOps – source control, CI/CD, project tracking

Syllabus:

Module 1: Introduction to Microsoft Dynamics 365 Overview of Dynamics 365 suite
Core features and capabilities Dynamics 365 vs legacy ERP/CRM systems
Deployment options: Cloud, On-premise, Hybrid Role-based security model.

Module 2: Dynamics 365 CRM Applications Overview Sales Customer Service
Marketing Field Service Project Service Automation Understanding Common Data Service (CDS).

Module 3: Dynamics 365 ERP Applications Overview Finance and Operations
Supply Chain Management Commerce (Retail) Human Resources (HR) Business Central overview.

Module 4: Sales and Marketing Automation Lead and Opportunity Management
Sales pipelines and forecasting Campaign Management Customer segmentation
Email Marketing and Event Management.

Module 5: Customer Service and Field Service Case Management Service Level Agreements (SLA) Knowledge Base and Entitlements Work Orders, Scheduling, and Dispatch IoT integration in Field Service.

Module 6: Finance and Supply Chain Management Financial Reporting and Budgeting Accounts Payable/Receivable Inventory and Warehouse Management
Procurement and Sourcing Product Information Management.

Module 7: Power Platform Integration Power Apps Power Automate (Flow) Power BI for analytics Data verse and its role in Dynamics 365  Building Custom Apps and Workflows.

Module 8: Customization and Configuration Entities and Fields Forms, Views, and Dashboards Business Rules and Workflows Security roles and teams Solutions and Custom Connectors.

Module 9: Administration and Deployment User and License Management Environment Management (Dev, Test, Prod) Data Migration techniques Backup and Recovery options Mobile and Outlook Integration.

Module 10: Certification Preparation and Use Cases Microsoft Certification Paths (PL-200, MB-210, MB-310, MB-500, etc.) Sample exam questions and answers
Real-world case studies from industries Best practices and common pitfalls Career opportunities and job roles.

Industry Projects:

• Retail Inventory Management System
•  CRM System for Banking Sector
• Logistics and Fleet Management
• Employee Performance Management for HR
• E-commerce Order and Customer Management

Who is this program for?

• Business Professionals
• Sales & Marketing Teams
• IT Professionals  
• Students & Fresh Graduates

How To Apply:

Mobile: 9100348679

Email: coursedivine@gmail.com