About Course
The ServiceNow HR Service Delivery (HRSD) Administrator Certified Course is designed to provide practical knowledge and hands-on skills for managing HR services and employee experiences on the ServiceNow platform. Learners will understand how to configure HR cases, HR services, employee self-service, HR knowledge management, workflows, employee relations, HR tasks, security, reporting, and automation. The course focuses on streamlining HR operations, improving employee service delivery, automating HR processes, and managing HR data securely within ServiceNow.
Key Features of Course Divine:
- Collaboration with E‑Cell IIT Tirupati
- 1:1 Online Mentorship Platform
- Credit-Based Certification
- Live Classes Led by Industry Experts
- Live, Real-World Projects
- 100% Placement Support
- Potential Interview Training
- Resume-Building Activities
CAREER OPPORTUNITIES AFTER SERVICENOW HRSD ADMINISTRATOR:
- ServiceNow HRSD Administrator
- ServiceNow HRSD Consultant
- ServiceNow HRSD Implementation Consultant
- ServiceNow Administrator
- HR Service Delivery Analyst
- HR Technology Analyst
- HR Systems Administrator
- ServiceNow HRSD Developer
- HR Process Automation Specialist
- ServiceNow Support Engineer
- HRSD Business Analyst
- ServiceNow Platform Specialist
ESSENTIAL SKILLS YOU WILL DEVELOP – SERVICENOW HRSD ADMINISTRATOR:
- ServiceNow HRSD Platform Administration
- HR Case Management
- HR Services & Catalog Management
- Employee Service Center Configuration
- HR Knowledge Management
- Employee Lifecycle Event Management
- HR Workflow Configuration & Automation
- HR Task & Process Management
- HR Data Security & Access Controls
- Reporting & Dashboard Development
- ServiceNow Integration & APIs
Tools Covered:
- ServiceNow HRSD Platform
- HR Case Management
- Employee Service Center
- HR Service Catalog
- HR Knowledge Management
- HR Lifecycle Events
- Employee Journey Management
- ServiceNow Flow Designer
- IntegrationHub
- ServiceNow Virtual Agent
- Performance Analytics
Syllabus:
MODULE 1: SERVICENOW HRSD FUNDAMENTALS
- HRSD Overview & Architecture
- HRSD Applications & Features
- Users, Groups, Roles & Access Controls
- HRSD Navigation & Administration
MODULE 2: HR CASE MANAGEMENT
- HR Case Management Fundamentals
- HR Case Creation & Configuration
- Case Assignment & Routing
- Case Lifecycle, Tasks & SLAs
MODULE 3: HR SERVICES & CATALOG
- HR Services Configuration
- HR Service Catalog
- HR Requests & Fulfillment
- Approvals, Notifications & Templates
MODULE 4: EMPLOYEE SERVICE CENTER
- Employee Service Center Overview
- Portal Configuration & Personalization
- Employee Self-Service
- HR Content & Service Navigation
MODULE 5: HR KNOWLEDGE MANAGEMENT
- HR Knowledge Base Configuration
- Knowledge Articles & Categories
- Article Approval & Publishing
- Knowledge Search & Feedback
MODULE 6: HR LIFECYCLE EVENTS
- Employee Lifecycle Management
- Onboarding & Offboarding
- Lifecycle Event Configuration
- Employee Tasks & Activities
MODULE 7: HR WORKFLOWS & AUTOMATION
- Flow Designer Fundamentals
- HR Workflow Configuration
- Automated Tasks & Approvals
- Notifications & Process Automation
MODULE 8: HR SECURITY & DATA MANAGEMENT
- HR Roles & Permissions
- HR Criteria & User Access
- Sensitive HR Data Protection
- Data Management & Troubleshooting
MODULE 9: REPORTING & INTEGRATIONS
- HRSD Reports & Dashboards
- Performance Analytics
- REST & SOAP API Integration
- IntegrationHub & Third-Party Systems
MODULE 10: ADVANCED HRSD & PROJECT
- HRSD Administration & Best Practices
- Virtual Agent & Employee Support
- HRSD Troubleshooting & Optimization
- Real-Time Enterprise HRSD Implementation Project
Industry Projects:
- HR Case Management Implementation
- Employee Service Center Development
- HR Service Catalog Configuration
- Employee Onboarding & Offboarding Automation
- HR Knowledge Management Portal
- Employee Lifecycle Management
- HR Workflow & Approval Automation
- HRSD Virtual Agent Implementation
- HR Reports & Dashboard Development
Who is this program for?
- ServiceNow Administrators & Developers
- HR Professionals & HR Operations Teams
- HR Technology & HRIS Professionals
- HR Systems Administrators
- Business Analysts
- IT Support & Service Management Professionals
- ServiceNow Implementation Professionals
- Freshers & Graduates
How To Apply:
Mobile: 9100348679
Email: coursedivine@gmail.com
📩 After Successful Payment
Please share the following details with us to confirm your enrollment:
- Full Name
- Course Name
- Payment Screenshot / Transaction ID
- Email Address
- Mobile Number
Email: info@coursedivine.com
WhatsApp: +91 9100348679.
