About Course
The ServiceNow Platform Administrator Certified Course is designed to provide comprehensive knowledge and practical skills for administering and managing the ServiceNow platform. Learners will gain hands-on experience in user and role management, tables and forms, workflows, business rules, notifications, data management, security, reports, dashboards, service catalog, automation, and platform configuration. The program prepares learners to efficiently maintain, customize, troubleshoot, and support ServiceNow applications in real-world enterprise environments.
Key Features of Course Divine:
- Collaboration with E‑Cell IIT Tirupati
- 1:1 Online Mentorship Platform
- Credit-Based Certification
- Live Classes Led by Industry Experts
- Live, Real-World Projects
- 100% Placement Support
- Potential Interview Training
- Resume-Building Activities
CAREER OPPORTUNITIES AFTER – SERVICENOW PLATFORM ADMINISTRATOR:
- ServiceNow Platform Administrator
- ServiceNow Administrator
- ServiceNow Technical Consultant
- ServiceNow Implementation Consultant
- ServiceNow Configuration Specialist
- ServiceNow Application Administrator
- ServiceNow Support Engineer
- ServiceNow Platform Analyst
- ServiceNow Developer
- ServiceNow Operations Analyst
- ServiceNow Platform Specialist
ESSENTIAL SKILLS YOU WILL DEVELOP – SERVICENOW PLATFORM ADMINISTRATOR:
- ServiceNow Platform Administration
- User, Group & Role Management
- Tables, Forms & List Configuration
- Business Rules & Client Scripts
- UI Policies & UI Actions
- Workflow & Flow Designer Automation
- Service Catalog Configuration
- Data Import & Migration
- Access Control & Security
- Notifications & SLA Management
- Reports & Dashboard Development
Tools Covered:
- ServiceNow Platform
- Application Navigator
- ServiceNow Studio
- Flow Designer
- Workflow Editor
- Service Catalog
- Update Sets
- Import Sets
- Transform Maps
- Business Rules
- Client Scripts
- UI Policies & UI Actions
Syllabus:
MODULE 1: SERVICENOW PLATFORM FUNDAMENTALS
- ServiceNow Overview & Architecture
- Platform Navigation & Applications
- Tables, Records & Data Model
- Users, Groups & Roles
MODULE 2: USER & ACCESS MANAGEMENT
- User & Group Administration
- Roles & Permissions
- Access Control Lists (ACLs)
- Impersonation & Security Administration
MODULE 3: TABLES, FORMS & LISTS
- Table & Field Configuration
- Form & List Layouts
- Views & Related Lists
- Dictionary Entries & Reference Fields
MODULE 4: DATA MANAGEMENT
- Import Sets & Transform Maps
- Data Sources & Data Loading
- Data Validation & Cleanup
- Update Sets & Configuration Migration
MODULE 5: PLATFORM CONFIGURATION
- Business Rules
- Client Scripts
- UI Policies & UI Actions
- Data Policies & Script Includes
MODULE 6: WORKFLOW & AUTOMATION
- Workflow Fundamentals
- Flow Designer
- Approvals & Notifications
- Process Automation
MODULE 7: SERVICE CATALOG
- Catalog Items & Record Producers
- Catalog Variables & Variable Sets
- Request, Requested Item & Catalog Tasks
- Catalog Workflows & Approvals
MODULE 8: SLA & NOTIFICATION MANAGEMENT
- SLA Definitions & Configuration
- SLA Conditions & Workflows
- Email Notifications
- Notification Templates & Events
MODULE 9: REPORTING & INTEGRATION
- Reports & Dashboard Creation
- Performance Analytics Fundamentals
- REST & SOAP API Integration
- IntegrationHub Fundamentals
MODULE 10: ADVANCED ADMINISTRATION & PROJECT
- Application Configuration & Troubleshooting
- Platform Security & Best Practices
- Performance Optimization
- Real-Time ServiceNow Platform Administration Project
Industry Projects:
- Enterprise ServiceNow Platform Implementation
- User, Group & Role Management
- Service Catalog Configuration
- Automated Workflow & Approval Management
- Business Rules & Client Script Automation
- Data Import & Migration Project
- SLA & Notification Management
- ServiceNow REST API Integration
- Reports & Executive Dashboard Development
- Platform Security & Access Control
- ServiceNow Application Configuration
Who is this program for?
- ServiceNow Administrators & Developers
- IT Professionals & System Administrators
- IT Service Management Professionals
- Technical Support Engineers
- Business Analysts
- Application Administrators
- IT Operations Professionals
- Freshers & Graduates
- Professionals Transitioning to ServiceNow
