About Course
The ServiceNow CIS – IT Service Management (ITSM) Certified Course is designed to provide comprehensive knowledge and practical skills for implementing and managing IT Service Management processes on the ServiceNow platform. Learners will gain hands-on experience in Incident Management, Problem Management, Change Management, Knowledge Management, Service Catalog, Service Level Management, Request Management, configuration, workflows, automation, reporting, and ITSM best practices. The course prepares learners to support enterprise IT services, improve service delivery, automate ITSM processes, and work effectively with ServiceNow ITSM implementations.
Key Features of Course Divine:
- Collaboration with E‑Cell IIT Tirupati
- 1:1 Online Mentorship Platform
- Credit-Based Certification
- Live Classes Led by Industry Experts
- Live, Real-World Projects
- 100% Placement Support
- Potential Interview Training
- Resume-Building Activities
CAREER OPPORTUNITIES AFTER SERVICENOW CIS ITSM:
- ServiceNow ITSM Consultant
- ServiceNow ITSM Administrator
- ServiceNow Implementation Consultant
- ServiceNow Developer
- ITSM Process Consultant
- ServiceNow Technical Consultant
- IT Service Management Analyst
- Incident Management Analyst
- Problem Management Analyst
- Change Management Analyst
- ServiceNow Support Engineer
ESSENTIAL SKILLS YOU WILL DEVELOP SERVICENOW CIS ITSM:
- ServiceNow ITSM Administration
- Incident & Major Incident Management
- Problem Management & Root Cause Analysis
- Change Management & Change Control
- Request & Service Catalog Management
- Knowledge Management
- Service Level Management & SLA Configuration
- ITSM Workflow & Process Automation
- ITSM Configuration & Customization
- Reporting & Dashboard Development
- ITSM Integration & Data Management
Tools Covered:
- ServiceNow ITSM Platform
- Incident Management
- Problem Management
- Change Management
- Request Management
- Service Catalog
- Knowledge Management
- Service Level Management (SLA)
- Flow Designer
- Workflow Editor
Syllabus:
MODULE 1: SERVICENOW ITSM FUNDAMENTALS
- ITSM Overview & ServiceNow Architecture
- ITSM Applications & Navigation
- Users, Groups, Roles & Access Controls
- ITSM Configuration & Administration
MODULE 2: INCIDENT MANAGEMENT
- Incident Management Fundamentals
- Incident Lifecycle & Classification
- Assignment, Prioritization & Escalation
- Major Incident Management
MODULE 3: PROBLEM MANAGEMENT
- Problem Identification & Classification
- Root Cause Analysis
- Known Errors & Workarounds
- Problem Lifecycle & Resolution
MODULE 4: CHANGE MANAGEMENT
- Change Management Fundamentals
- Normal, Standard & Emergency Changes
- Change Assessment & Approval
- Change Scheduling, Implementation & Closure
MODULE 5: REQUEST & SERVICE CATALOG
- Request Management
- Catalog Items & Record Producers
- Variables & Variable Sets
- Approvals & Fulfillment Workflows
MODULE 6: KNOWLEDGE MANAGEMENT
- Knowledge Base Configuration
- Knowledge Articles & Categories
- Article Approval & Publishing
- Knowledge Search & Self-Service
MODULE 7: SERVICE LEVEL MANAGEMENT
- SLA & OLA Fundamentals
- SLA Definitions & Conditions
- SLA Notifications & Escalations
- SLA Monitoring & Reporting
MODULE 8: ITSM AUTOMATION
- Flow Designer & Workflow Configuration
- Business Rules & Client Scripts
- Notifications & Approvals
- ITSM Process Automation
MODULE 9: REPORTING & INTEGRATION
- ITSM Reports & Dashboards
- Performance Analytics
- REST & SOAP API Integration
- IntegrationHub & Third-Party Integrations
MODULE 10: CIS-ITSM IMPLEMENTATION & PROJECT
- ITSM Configuration & Best Practices
- ITSM Troubleshooting & Optimization
- CIS-ITSM Implementation Approach
- Real-Time Enterprise ITSM Implementation Project
Industry Projects:
- Enterprise Incident Management Implementation
- Major Incident Management System
- Problem Management & Root Cause Analysis
- Change Management & Approval Workflow
- IT Service Catalog & Request Management
- SLA & Service Level Management
- Knowledge Management & Self-Service Portal
- ITSM Workflow & Process Automation
- ITSM Reports & Performance Dashboards
Who is this program for?
- ServiceNow Administrators & Developers
- IT Service Management Professionals
- IT Support & Service Desk Professionals
- Incident & Problem Management Professionals
- Change & Release Management Professionals
- IT Operations Professionals
- Business Analysts & Process Consultants
- ServiceNow Implementation Professionals
- Freshers & Graduates
How To Apply:
Mobile: 9100348679
Email: coursedivine@gmail.com
📩 After Successful Payment
Please share the following details with us to confirm your enrollment:
- Full Name
- Course Name
- Payment Screenshot / Transaction ID
- Email Address
- Mobile Number
Email: info@coursedivine.com
WhatsApp: +91 9100348679.
