About Course
The Siebel CRM Certified Course is an industry-focused program designed to provide learners with practical expertise in Oracle Siebel Customer Relationship Management (CRM) for managing enterprise sales, service, marketing, and customer processes. The course covers Siebel architecture, application configuration, business components, business objects, views, applets, workflows, scripting, integration, data management, security, and administration. Learners gain hands-on experience developing and customizing Siebel CRM solutions for customer management, sales automation, service management, marketing operations, workflow automation, and enterprise system integration.
Key Features of Course Divine:
- Collaboration with E‑Cell IIT Tirupati
- 1:1 Online Mentorship Platform
- Credit-Based Certification
- Live Classes Led by Industry Experts
- Live, Real-World Projects
- 100% Placement Support
- Potential Interview Training
- Resume-Building Activities
CAREER OPPORTUNITIES AFTER-Siebel CRM:
- Siebel CRM Consultant
- Siebel Functional Consultant
- Siebel Technical Consultant
- Siebel Developer
- Siebel CRM Administrator
- Siebel Configuration Specialist
- Siebel Integration Developer
- Siebel Business Analyst
- CRM Application Support Consultant
- Siebel EAI Developer
- Siebel Workflow Developer
- Siebel Data Migration Consultant
- CRM Solutions Architect
- Enterprise CRM Consultant
- Siebel Application Support Engineer
ESSENTIAL SKILLS YOU WILL DEVELOP-Siebel CRM:
- Siebel CRM Architecture & Fundamentals
- Siebel Application Configuration
- Business Objects, Business Components & Links
- Applets, Views & Screens
- Siebel Tools & Repository Management
- Workflow Process Configuration
- Siebel eScript & Scripting
- Data Management & Migration
- Enterprise Application Integration
- Siebel EAI & Web Services
- Security, Responsibilities & Access Control
- Siebel Assignment Manager
- Reports & CRM Analytics
- Performance Optimization & Troubleshooting
- Siebel Deployment & Production Support
Tools Covered:
- Oracle Siebel CRM
- Siebel Tools
- Siebel Web Tools
- Siebel Application Object Manager
- Siebel Enterprise Server
- Siebel Workflow
- Siebel eScript
- Siebel EAI
- Siebel Integration Objects
- Siebel Data Mapper
- Siebel Assignment Manager
- Siebel EIM
- Siebel Business Services
- Oracle Database
- SQL / PL-SQL
- REST & SOAP Web Services
- XML / JSON
- Oracle Enterprise Manager
- Git & Version Control
Syllabus:
Module 1: Siebel CRM Fundamentals
- Siebel CRM Architecture & Core Components
- Siebel Applications, Objects & Repository
- Enterprise CRM Business Processes
Module 2: Siebel Tools & Configuration
- Siebel Tools Interface & Repository Management
- Business Objects, Components & Links
- Applets, Views, Screens & Responsibilities
Module 3: Siebel Data Management
- Siebel Data Model & Database Structure
- Data Import, Export & Validation
- Siebel EIM & Data Migration
Module 4: Sales & Customer Management
- Accounts, Contacts & Customer Management
- Opportunities, Leads & Activities
- Sales Pipeline & Forecasting
Module 5: Siebel Service Management
- Service Requests & Customer Support
- Products, Assets & Service Processes
- Service Workflow & Case Management
Module 6: Workflow & Automation
- Siebel Workflow Processes
- Business Services & Runtime Events
- Workflow Automation & Process Management
Module 7: Siebel Scripting & Advanced Configuration
- Siebel eScript Fundamentals
- Business Services & Server Scripts
- Custom Business Logic & Validation
Module 8: Siebel Integration & EAI
- Siebel Enterprise Application Integration
- Integration Objects & Web Services
- REST, SOAP & External System Integration
Module 9: Security & Administration
- Users, Responsibilities & Access Control
- Siebel Enterprise Server Administration
- Performance Monitoring & Troubleshooting
Module 10: Enterprise Siebel CRM Project
- End-to-End Siebel CRM Implementation
- Sales & Service Automation Solution
- Real-World Siebel CRM Customization & Integration Project
Industry Projects:
- Enterprise Siebel CRM Implementation
- Customer & Account Management System
- Siebel Sales Automation & Opportunity Management
- Customer Service & Service Request Management
- Siebel Workflow Automation Solution
- Siebel EAI & External System Integration
- Siebel Data Migration Using EIM
- CRM Reporting & Customer Analytics Solution
- Siebel Application Customization & Configuration
- End-to-End Enterprise Siebel CRM Implementation Project
Who is this Program For?
- Siebel CRM Developers
- Siebel Technical Consultants
- Siebel Functional Consultants
- CRM Developers & Administrators
- Business Analysts
- Enterprise Application Consultants
- Sales & Service CRM Professionals
- Siebel EAI & Integration Developers
- Database & SQL Professionals
- Application Support Engineers
- ERP & CRM Professionals
- IT Professionals transitioning into Siebel CRM
- Students and Freshers interested in Enterprise CRM Technologies
