Oracle Customer Relationship Management (CRM) Certified Course

The Oracle Customer Relationship Management (CRM) Certified Course is designed to help learners understand and manage customer relationships, sales operations, marketing activities, and customer service processes using Oracle CRM applications. The course covers customer data management, lead and opportunity management, sales forecasting, campaign management, service requests, and customer support workflows. Learners gain practical knowledge of customer account configuration, sales pipeline tracking, activity management, and CRM integration with Oracle E-Business Suite modules. Through hands-on exercises and real-time industry projects, participants develop the skills required to streamline customer interactions, improve sales performance, and manage customer service operations, preparing for careers as Oracle CRM Functional Consultants, CRM Business Analysts, Sales Operations Analysts, and Oracle Application Support Consultants.

Key Features of Course Divine:

• Collaboration with E‑Cell IIT Tirupati
• 1:1 Online Mentorship Platform
• Credit-Based Certification
• Live Classes Led by Industry Experts
• Live, Real-World Projects
• 100% Placement Support
• Potential Interview Training
• Resume-Building Activities

Career Opportunities After the Course Oracle Customer Relationship Management (CRM) Certified Course:

• Oracle CRM Functional Consultant
• Oracle CRM Technical Consultant
• Oracle CRM Business Analyst
• Oracle CRM Support Consultant
• Customer Relationship Management Analyst
• Oracle Sales Consultant
• CRM Implementation Consultant
• Sales Operations Analyst
• Oracle Applications Support Analyst
• Customer Service Process Consultant

Essential Skills You Will Develop Oracle Customer Relationship Management (CRM) Certified Course:

• Oracle Customer Relationship Management (CRM) Configuration
• Customer and Account Management
• Lead and Opportunity Management
• Sales Pipeline Management
• Sales Forecasting and Reporting
• Campaign and Marketing Management
• Customer Service Request Management
• Activity and Task Management
• CRM Workflow Configuration
• Customer Data Management
• Oracle CRM and ERP Integration
• CRM Testing and Troubleshooting

Tools Covered:

• Oracle E-Business Suite 11i CRM
• Oracle Sales Online
• Oracle TeleSales
• Oracle Marketing
• Oracle Service
• Oracle Customer Care
• Oracle Trading Community Architecture (TCA)
• Oracle Forms and Reports
• Oracle Workflow
• Oracle SQL and PL/SQL (basic reporting and troubleshooting)

Syllabus: 

Module 1: Introduction to Oracle CRM

• CRM Fundamentals and Business Processes
• Oracle CRM Architecture and Components
• Overview of Oracle E-Business Suite CRM Applications

Module 2: Customer and Account Management

• Customer and Account Creation
• Contact and Relationship Management
• Oracle Trading Community Architecture (TCA) Fundamentals

Module 3: Oracle Sales Management

• Salesperson and Sales Team Configuration
• Sales Activities and Task Management
• Sales Performance Tracking

Module 4: Lead Management

• Lead Creation and Qualification
• Lead Assignment and Routing
• Lead Conversion into Opportunities

Module 5: Opportunity Management

• Opportunity Creation and Tracking
• Sales Stages and Win Probability
• Opportunity Forecasting and Pipeline Analysis

Module 6: Oracle Marketing Management

• Marketing Campaign Setup
• Target Audience and Customer Segmentation
• Campaign Execution and Response Tracking

Module 7: Oracle Service Management

• Service Request Creation and Tracking
• Customer Support and Issue Resolution
• Service Request Assignment and Escalation

Module 8: CRM Workflow and Automation

• Oracle Workflow Fundamentals
• Notifications and Approval Processes
• Automated Task Assignment and Escalation

Module 9: CRM Reporting and Integration

• Sales and Customer Reports
• CRM Integration with Oracle ERP Modules
• Data Validation and CRM Troubleshooting

Module 10: Testing and Real-Time Projects

• CRM Functional Testing
• End-to-End Sales Process Implementation
• Customer Service Workflow Project

Industry Projects:

• Customer Account and Contact Management
• Lead-to-Opportunity Conversion System
• Sales Pipeline and Forecasting Management
• Marketing Campaign Management
• Customer Service Request Tracking
• Customer Complaint and Escalation Workflow
• Sales Activity and Performance Reporting
• Oracle CRM and ERP Integration
• Customer Data Management and Validation
• End-to-End Customer Relationship Management Implementation

Who Is This Program For?

• Fresh graduates interested in Oracle CRM careers.
• Sales and marketing professionals.
• Customer service and support executives.
• CRM business analysts.
• Oracle functional and technical consultants.
• ERP application support professionals.
• IT professionals interested in CRM implementation.
• Professionals seeking to enhance customer relationship management skills.

How To Apply:

Mobile: 9100348679

Email: coursedivine@gmail.com