Course Description:
The Business Process Management (BPM) Certified Course is designed to equip professionals with the knowledge and skills to analyze, design, implement, monitor, and optimize business processes for maximum efficiency and effectiveness. This course covers BPM methodologies, tools, and frameworks essential for streamlining operations and driving organizational performance.
Key Features of Course Divine:
Career Opportunities After Business Process Management:
Essential Skills you will Develop Business Process Management:
Tools Covered:
Syllabus:
Module 1: Introduction to BPM What is Business Process Management? History and evolution of BPM Importance of BPM in modern business Key BPM concepts and terminologies BPM lifecycle overview.
Module 2: Process Modeling and Mapping Basics of process modeling BPMN (Business Process Model and Notation) Swim lane diagrams and flowcharts Tools for process modeling (e.g., Biz Lucid chart) Identifying and defining processes.
Module 3: Process Analysis Gathering process information Analyzing current (“as-is”) processes Identifying bottlenecks and inefficiencies Root cause analysis (Fishbone, 5 Whys) Benchmarking.
Module 4: Process Design and Redesign Designing future (“to-be”) processes Lean and Six Sigma principles Business process reengineering Simulation and what-if analysis Risk assessment in redesign.
Module 5: BPM Tools and Technologies Overview of BPM software and tools (IBM BPM, Appian, Pega, etc.) Workflow automation Integration with ERP and CRM
Cloud-based BPM platforms Choosing the right tool for your organization.
Module 6: Process Governance and Compliance Governance frameworks in BPM
Roles and responsibilities in BPM governance Process documentation and version control Regulatory and compliance considerations Auditing and monitoring processes.
Module 7: BPM Implementation Planning BPM initiatives Change management and stakeholder engagement Pilot projects and scaling Training and user adoption
Measuring success and feedback loops.
Module 8: Process Performance Management Setting performance metrics (KPIs, SLAs) Real-time monitoring with dashboards Continuous improvement (Kaizen, PDCA cycle) Handling process exceptions and escalations Case studies on performance improvements.
Module 9: Advanced Topics in BPM Robotic Process Automation (RPA) BPM and AI/ML integration Intelligent Business Process Management Systems (iBPMS)
Business rules engines Process mining and data-driven BPM.
Module 10: Capstone Project and Certification End-to-end BPM project Process assessment, modeling, and improvement Use of BPM tools to demonstrate skills
Presentation and documentation Final assessment and certification exam.
Industry Projects:
Who is this program for?
How To Apply:
Mobile: 9100348679
Email: coursedivine@gmail.com
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