Human Resources Service Delivery with integartion Certified Course

Course Descrription:

The Human Resources Service Delivery (HRSD) with Integration course is designed to help professionals streamline and transform HR operations using modern digital service management platforms. This course focuses on building efficient, employee-centric HR services by automating HR workflows, managing employee cases, and integrating HR systems with other enterprise applications. Learners will gain hands-on experience in configuring HR service portals, case management, knowledge management, and service catalogs while enabling seamless integration with systems such as payroll, ERP, identity management, and collaboration tools. By the end of the course, participants will be equipped to design, implement, and support end-to-end HR service delivery solutions that improve employee experience, reduce manual effort, ensure data accuracy, and align HR processes with overall business objectives.

Key Features of Course Divine:

• Collaboration with E‑Cell IIT Tirupati
• 1:1 Online Mentorship Platform
• Credit-Based Certification
• Live Classes Led by Industry Experts
• Live, Real-World Projects
• 100% Placement Support
• Potential Interview Training
• Resume-Building Activities

Career Opportunities After Human Resources Service Delivery with integartion Certified Course:

• HR Service Delivery (HRSD) Analyst
• ServiceNow HRSD Consultant
• HR Systems Administrator
• HR Technology Specialist
• ServiceNow Developer – HRSD
• HR Operations & Shared Services Executive
• HR Digital Transformation Consultant
• ITSM/HRSM Integration Consultant
• Enterprise Service Management (ESM) Consultant

Essential Skills you will Develop Human Resources Service Delivery with integartion Certified Course:

• Strong understanding of end-to-end HR Service Delivery processes
• HR case management and employee query resolution expertise
• Workflow automation and process optimization skills
• Hands-on experience with HR service portals and catalogs
• System integration and data synchronization capabilities
• API fundamentals and integration troubleshooting skills
• Knowledge management and self-service enablement
• Data privacy, compliance, and role-based security handling
• Analytical and reporting skills for HR performance insights
• Communication and problem-solving skills for HR and IT collaboration

Tools Covered:

• ServiceNow HR Service Delivery (HRSD)
• ServiceNow Studio & Flow Designer
• ServiceNow IntegrationHub
• REST & SOAP APIs
• SAP / Oracle / Workday (integration overview)
• Payroll system integration tools
• Identity Management tools (Azure AD / LDAP – overview)
• ServiceNow Reporting & Performance Analytics
• Email and Collaboration tools (Microsoft Teams / Outlook – integration overview)
• Knowledge Management & Service Portal tools

Syllabus:

Module 1: Introduction to HR Service Delivery Overview of HRSD and its business value Traditional HR vs digital HR service delivery HR shared services model Employee experience and HR transformation.   

Module 2: HRSD Platform Fundamentals HRSD architecture and components Navigation and basic configuration Roles, users, and access management HR data structure and records.

Module 3: HR Case Management HR case types and lifecycle Case creation, assignment, and escalation SLA management and priority handling Confidential cases and data security.

Module 4: HR Service Portal & Employee Self-Service Designing HR service portals Employee request forms and catalogs Branding and user experience customization Mobile and omnichannel HR services.

Module 5: HR Workflow Automation HR workflows and approvals Automation for onboarding and offboarding Task management and notifications Process optimization using business rules.

Module 6: Knowledge Management for HR Creating HR knowledge bases Policy and compliance documentation Search optimization and content governance Employee self-help and FAQs.

Module 7: HRSD Integrations Overview Importance of integrations in HRSD Integration architecture and data flow REST/SOAP APIs and web services basics Integration security and authentication.

Module 8: Integrating HRSD with Enterprise Systems Payroll system integration ERP and HCM integration (SAP/Oracle/Workday) Identity and access management integration Collaboration tools and email integrations.

Module 9: Reporting, Analytics, and Performance Management HR service metrics and KPIs SLA and case performance reports Dashboards for HR managers Continuous improvement using analytics.

Module 10: Live Project & Best Practices End-to-end HRSD implementation project Real-world integration scenarios Testing, deployment, and documentation Industry best practices and career guidance.

Industry Projects:

• Digital HR Service Transformation for an enterprise organization
• Employee Onboarding & Offboarding Automation project
• HR Case Management system implementation with SLAs and escalations
• HR Self-Service Portal design and deployment
• Payroll and HRSD system integration project
• ERP/HCM integration (SAP/Oracle/Workday) for employee data management
• Identity and Access Management integration for HR applications
• HR Knowledge Management and policy automation project
• HR Service Performance Analytics and dashboard implementation
• End-to-end HRSD solution deployment following industry best practices

Who is this program for?