Major Incident Management (MIM) Training Certified Course

The Major Incident Management (MIM) Training Certified Course is designed to equip professionals with the knowledge and practical skills required to effectively manage critical incidents, minimize business disruption, and restore services quickly. This course covers incident lifecycle management, crisis communication, stakeholder coordination, root cause analysis, escalation procedures, and industry best practices based on IT Service Management (ITSM) frameworks. Through real-world scenarios and hands-on exercises, learners will gain the confidence to lead major incident response teams, ensure business continuity, and improve organizational resilience in high-pressure environments. Upon successful completion, participants will receive a recognized certification that enhances their career opportunities in IT operations, service management, and incident response.

Key Features of Course Divine:

• Collaboration with E‑Cell IIT Tirupati
• 1:1 Online Mentorship Platform
• Credit-Based Certification
• Live Classes Led by Industry Experts
• Live, Real-World Projects
• 100% Placement Support
• Potential Interview Training
• Resume-Building Activities

CAREER OPPORTUNITIES AFTER MAJOR INCIDENT MANAGEMENT (MIM) TRAINING:

• Major Incident Manager (MIM)
• Incident Management Specialist
• IT Service Delivery Manager
• Service Operations Manager
• IT Operations Analyst
• NOC (Network Operations Center) Engineer
• Service Desk Manager
• Problem Management Analyst
• IT Support Lead
• Technical Operations Manager

ESSENTIAL SKILLS YOU WILL DEVELOP – MAJOR INCIDENT MANAGEMENT (MIM) TRAINING:

• Major Incident Identification & Classification
• Incident Response & Resolution Management
• Incident Prioritization & Escalation Techniques
• Crisis Communication & Stakeholder Management
• Root Cause Analysis (RCA)
• IT Service Management (ITSM) Practices
• Problem Management & Prevention Strategies
• Service Restoration & Business Continuity Planning
• Team Coordination During Critical Incidents
• Risk Assessment & Mitigation

Tools Covered:

• ServiceNow Incident Management
• Jira Service Management
• BMC Remedy ITSM
• PagerDuty
• Opsgenie
• Splunk
• Dynatrace
• AppDynamics
• Nagios
• Zabbix

Syllabus:

Module 1: Introduction to Major Incident Management

• Fundamentals of Incident Management
• Major Incident Lifecycle
• Roles & Responsibilities of MIM Teams

Module 2: Incident Identification & Classification

• Incident Detection Methods
• Priority & Severity Assessment
• Impact Analysis Techniques

Module 3: Incident Response & Escalation

• Incident Logging & Tracking
• Escalation Procedures
• Stakeholder Notification Process

Module 4: Communication Management

• Crisis Communication Strategies
• Managing Technical & Business Stakeholders
• Status Reporting & Updates

Module 5: ITSM & ITIL Framework

• ITIL Incident Management Processes
• Service Level Agreements (SLAs)
• Service Restoration Best Practices

Module 6: Monitoring & Alert Management

• Monitoring Tools Overview
• Alert Correlation Techniques
• Event Management Fundamentals

Module 7: Root Cause Analysis (RCA)

• RCA Methodologies
• Problem Identification Techniques
• Preventive Action Planning

Module 8: Problem Management

• Incident vs Problem Management
• Known Error Database (KEDB)
• Continuous Service Improvement

Module 9: Business Continuity & Disaster Recovery

• Business Continuity Planning
• Disaster Recovery Concepts
• Service Recovery Procedures

Module 10: Change & Release Management

• Emergency Change Process
• Release Coordination
• Risk Assessment & Mitigation

Industry Projects:

Project 1: Enterprise Application Outage Management

• Detect and manage a critical application outage
• Coordinate incident response teams
• Restore services within SLA timelines

Project 2: Network Failure Incident Resolution

• Handle a large-scale network disruption
• Perform escalation and stakeholder communication
• Implement recovery procedures

Project 3: Cloud Infrastructure Incident Management

• Monitor cloud service failures
• Manage incident bridges and war rooms
• Conduct post-incident analysis

Project 4: Cybersecurity Incident Response

• Respond to security breaches and threats
• Coordinate with security and operations teams
• Prepare incident reports and corrective actions

Project 5: ServiceNow Major Incident Workflow

• Create and manage incidents in ServiceNow
• Track incident lifecycle and escalations
• Generate performance and SLA reports

Who is this program for?

• IT Support Engineers
• Service Desk Analysts
• Incident Managers
• Major Incident Managers (MIM)
• IT Operations Professionals
• Network Administrators
• System Administrators
• Cloud Engineers
• DevOps Engineers
• Site Reliability Engineers (SREs)
• NOC (Network Operations Center) Engineers

How To Apply:

Mobile: 9100348679

Email: coursedivine@gmail.com