Sale Force Management / Operation Management Certified Course

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About Course

Course Description:

The Salesforce Management & Operations Management is designed to equip professionals with the skills needed to streamline sales processes, optimize operational workflows, and drive business growth. This course covers the strategic management of sales teams, effective use of Salesforce CRM tools, data-driven decision-making, and the integration of operations management principles to enhance organizational efficiency. Participants will gain practical knowledge in sales forecasting, pipeline management, performance analytics, and process optimization, preparing them to manage both sales and operational functions seamlessly in any business environment.

Key Features of Course Divine:

Collaboration with E‑Cell IIT Tirupati
1:1 Online Mentorship Platform
Credit-Based Certification
Live Classes Led by Industry Experts
Live, Real-World Projects
100% Placement Support
Potential Interview Training
Resume-Building Activities

Career Opportunities After Sale force management/ operation management Certified Course:

Salesforce Administrator
Sales Operations Manager
CRM Specialist
Business Operations Analyst
Sales Manager
Team Lead
Process Improvement Consultant
Customer Success Manager
Revenue Operations Specialist
Project Manager
Sales/Operations
Entrepreneur
Business Owner

Essential Skills you will Develop Sale force management/ operation management Certified Course:

Salesforce CRM Mastery
Sales Process Optimization
Data Analysis & Reporting
Operational Efficiency
Strategic Planning & Forecasting
Customer Relationship Management
Team Leadership & Collaboration
Problem-Solving & Decision Making
Process Automation
Project & Resource Management

Tools Covered:

Salesforce CRM
Salesforce Sales Cloud
Salesforce Service Cloud
Salesforce Marketing Cloud
Tableau
Salesforce Analytics
Process Builder Flow Builder
Microsoft Excel
Google Sheets
Project Management
Collaboration
ERP Integration

Syllabus:

Module 1: Introduction to Salesforce & Operations Management Overview of Salesforce CRM and ecosystem Basics of operations management and its importance in business Understanding sales processes and operational workflows.

Module 2: Salesforce Administration Setting up Salesforce orgs, users, and roles Customizing objects, fields, and page layouts Security and access management.

Module 3: Sales Cloud & Lead Management Managing leads, accounts, and opportunities Sales forecasting and pipeline management Automating sales processes with workflows.

Module 4: Service Cloud & Customer Management Case management and customer support automation Knowledge base and self-service portals Enhancing customer satisfaction and retention.

Module 5: Data Analysis & Reporting Creating reports and dashboards in Salesforce Data analytics for sales and operations performance Integrating Salesforce data with Tableau or other BI tools.

Module 6: Marketing Cloud & Campaign Management Email marketing automation Customer segmentation and targeted campaigns Tracking marketing ROI.

Module 7: Process Automation Using Process Builder and Flow Builder for workflow automation Automating repetitive operational tasks Best practices for scalable automation.

Module 8: Operations Management Tools & Techniques Resource planning and process optimization Inventory and supply chain basics Performance measurement & KPI tracking.

Module 9: Project & Team Management Leading sales and operations teams effectively Collaboration tools: Slack, Teams, Chatter Agile methodologies for operational projects.

Module 10: Real-World Integration & ERP Basics Integrating Salesforce with ERP systems (SAP, Oracle) Case studies of Salesforce in operations and sales management Preparing for industry certifications.

Industry Projects:

Sales Pipeline Automation
Customer Support Automation
Marketing Campaign Management
Data Analytics & Reporting Project
Operations Optimization Simulation
ERP Integration Case Study
Team & Project Management Simulation

Who is this program for?

Aspiring Salesforce Professionals
Sales & Operations Managers
Business Analysts
Consultants
Entrepreneurs
Small Business Owners
Marketing
Customer Success
Professionals
IT & Technical Professionals
Students
Graduates

How To Apply:

Mobile: 9100348679

Email: coursedivine@gmail.com