About Course
The ServiceNow CIS – Service Mapping (SM) Certified Course is designed to provide practical knowledge and hands-on skills for discovering, mapping, and managing application services and their infrastructure dependencies within the ServiceNow platform. Learners will understand Service Mapping architecture, Discovery integration, application services, service dependencies, mapping patterns, traffic-based mapping, entry points, connections, credentials, troubleshooting, and service health visualization. The course prepares professionals to build accurate service maps, improve IT infrastructure visibility, support impact analysis, and manage enterprise application services effectively.
Key Features of Course Divine:
- Collaboration with E‑Cell IIT Tirupati
- 1:1 Online Mentorship Platform
- Credit-Based Certification
- Live Classes Led by Industry Experts
- Live, Real-World Projects
- 100% Placement Support
- Potential Interview Training
- Resume-Building Activities
CAREER OPPORTUNITIES AFTER SERVICENOW CIS – SERVICE MAPPING:
- ServiceNow Service Mapping Consultant
- ServiceNow CIS-SM Consultant
- ServiceNow ITOM Consultant
- ServiceNow Service Mapping Specialist
- ServiceNow Discovery Specialist
- ServiceNow CMDB Consultant
- ServiceNow Implementation Consultant
- ServiceNow Technical Consultant
- IT Infrastructure Analyst
- Application Dependency Mapping Specialist
ESSENTIAL SKILLS YOU WILL DEVELOP SERVICENOW CIS SERVICE MAPPING:
- ServiceNow Service Mapping Administration
- Application Service Discovery & Mapping
- Service Dependencies & Relationships
- Discovery & CMDB Integration
- Service Mapping Pattern Configuration
- Entry Point & Connection Management
- MID Server & Credential Management
- Application Dependency Mapping
- Service Impact & Dependency Analysis
- Service Map Visualization & Monitoring
- Service Mapping Troubleshooting
Tools Covered:
- ServiceNow Service Mapping
- ServiceNow Discovery
- ServiceNow CMDB
- MID Server
- Service Mapping Patterns
- Application Service Management
- Service Graph Connectors
- ServiceNow Flow Designer
- IntegrationHub
- REST & SOAP APIs
- ServiceNow Reports & Dashboards
- Performance Analytics
- Application Dependency Mapping Tools
Syllabus:
MODULE 1: SERVICE MAPPING FUNDAMENTALS
- Service Mapping Overview & Architecture
- Business Services & Application Services
- Service Dependencies & Relationships
- Service Mapping Use Cases
MODULE 2: DISCOVERY & CMDB INTEGRATION
- ServiceNow Discovery Fundamentals
- CMDB Architecture & Configuration Items
- Discovery and Service Mapping Integration
- CI Relationships & Dependency Data
MODULE 3: SERVICE MAPPING SETUP
- Service Mapping Configuration
- Service Mapping Applications
- MID Server Configuration
- Credentials & Discovery Configuration
MODULE 4: SERVICE MAPPING DISCOVERY
- Service Discovery Process
- Entry Points & Connections
- Traffic-Based Discovery
- Application Dependency Identification
MODULE 5: SERVICE MAPPING PATTERNS
- Pattern-Based Discovery
- Identification & Classification
- Pattern Configuration & Customization
- Pattern Troubleshooting
MODULE 6: APPLICATION SERVICES
- Application Service Configuration
- Service Dependencies
- Service Hierarchy & Relationships
- Service Health & Visibility
MODULE 7: SERVICE MAPPING VISUALIZATION
- Service Map Visualization
- Dependency Views
- Impact Analysis
- Business Service Mapping
MODULE 8: ADVANCED SERVICE MAPPING
- Custom Patterns & Extensions
- Service Mapping Automation
- Service Graph Integration
- Cloud & Hybrid Environment Mapping
MODULE 9: TROUBLESHOOTING & REPORTING
- Mapping Errors & Troubleshooting
- Discovery & Credential Issues
- Service Mapping Reports
- Dashboards & Performance Analytics
MODULE 10: CIS-SM IMPLEMENTATION & PROJECT
- Service Mapping Best Practices
- Enterprise Service Mapping Administration
- Implementation & Optimization
- Real-Time Enterprise Service Mapping Project
Industry Projects:
- Enterprise Application Service Mapping
- Business Service Dependency Mapping
- ServiceNow Discovery & CMDB Integration
- Application Infrastructure Dependency Mapping
- Service Mapping Pattern Configuration
- Entry Point & Connection Mapping
- Service Impact Analysis
- Cloud & Hybrid Service Mapping
- Service Mapping Automation
- Service Map Visualization & Reporting
Who is this program for?
- ServiceNow Administrators & Developers
- ServiceNow ITOM Professionals
- IT Infrastructure Engineers
- Network & Systems Engineers
- CMDB Administrators
- Service Mapping Specialists
- Discovery Administrators
- IT Operations Professionals
- Cloud & DevOps Professionals
- Business & Application Service Analysts
How To Apply:
Mobile: 9100348679
Email: coursedivine@gmail.com
📩 After Successful Payment
Please share the following details with us to confirm your enrollment:
- Full Name
- Course Name
- Payment Screenshot / Transaction ID
- Email Address
- Mobile Number
Email: info@coursedivine.com
WhatsApp: +91 9100348679.
