ServiceNow IT Business Management (ITBM) Administrator Certified Course

ServiceNow ITBM Administrator is a professional training program designed to develop practical skills in managing IT Business Management (ITBM) processes using the ServiceNow platform. Learners will gain knowledge of Project Portfolio Management (PPM), demand management, resource management, financial management, project planning, time tracking, dashboards, reporting, workflows, and IT investment management. The program focuses on configuring ITBM applications, managing projects and resources, tracking budgets and costs, prioritizing business demands, and aligning IT initiatives with organizational goals.

Key Features of Course Divine:

• Collaboration with E‑Cell IIT Tirupati
• 1:1 Online Mentorship Platform
• Credit-Based Certification
• Live Classes Led by Industry Experts
• Live, Real-World Projects
• 100% Placement Support
• Potential Interview Training
• Resume-Building Activities

CAREER OPPORTUNITIES AFTER  SERVICENOW ITBM ADMINISTRATOR:

• ServiceNow ITBM Administrator
• ServiceNow PPM Consultant
• ServiceNow Administrator
• IT Business Management Analyst
• Project Portfolio Analyst
• ServiceNow Implementation Consultant
• IT Project Manager
• Resource Management Analyst
• IT Financial Management Analyst
• ServiceNow Platform Specialist

ESSENTIAL SKILLS YOU WILL DEVELOP SERVICENOW ITBM ADMINISTRATOR:

• ServiceNow ITBM Platform Administration
• Project & Portfolio Management (PPM)
• Demand Management & Prioritization
• Resource & Capacity Management
• Financial & Cost Management
• Project Planning & Tracking
• Time & Expense Management
• IT Investment Management
• Workflow Configuration & Automation
• Reporting & Dashboard Development
• Data & User Administration

Tools Covered:

• ServiceNow ITBM Platform
• Project Portfolio Management (PPM)
• Demand Management
• Resource Management
• Financial Management
• Time & Expense Management
• ServiceNow Flow Designer
• ServiceNow Performance Analytics
• Reports & Dashboards
• IntegrationHub

Syllabus:

MODULE 1: SERVICENOW ITBM FUNDAMENTALS

• ITBM Overview & Architecture
• ITBM Applications & Features
• Users, Roles & Access Controls
• ITBM Navigation & Administration

MODULE 2: PROJECT PORTFOLIO MANAGEMENT

• PPM Fundamentals
• Project Creation & Configuration
• Project Planning, Tasks & Milestones
• Project Tracking & Status Management

MODULE 3: DEMAND MANAGEMENT

• Demand Management Overview
• Demand Intake & Submission
• Demand Assessment & Prioritization
• Demand-to-Project Conversion

MODULE 4: RESOURCE MANAGEMENT

• Resource Planning & Allocation
• Resource Capacity & Availability
• Skills & Resource Profiles
• Resource Forecasting & Utilization

MODULE 5: FINANCIAL MANAGEMENT

• IT Financial Management Fundamentals
• Budget & Cost Planning
• Project Cost Tracking
• Financial Reporting & Analysis

MODULE 6: PROJECT EXECUTION

• Project Scheduling & Dependencies
• Task & Milestone Management
• Project Risks, Issues & Decisions
• Project Status Reporting

MODULE 7: TIME & EXPENSE MANAGEMENT

• Time Sheet Configuration
• Time Tracking & Approvals
• Expense Management
• Time & Expense Reporting

MODULE 8: WORKFLOW & AUTOMATION

• Flow Designer Fundamentals
• ITBM Workflow Configuration
• Approval Processes
• Automated Notifications & Actions

MODULE 9: REPORTING & INTEGRATION

• ITBM Reports & Dashboards
• Performance Analytics
• REST & SOAP API Integration
• IntegrationHub Fundamentals

MODULE 10: ADVANCED ITBM & PROJECT

• Portfolio Planning & Optimization
• IT Investment Management
• ITBM Administration & Troubleshooting
• Real-Time Enterprise ITBM Implementation Project

Industry Projects:

• IT Project Portfolio Management Implementation
• Demand Management & Prioritization System
• Resource Allocation & Capacity Planning
• Project Budget & Cost Management
• IT Investment & Portfolio Optimization
• Project Risk & Issue Management
• Time & Expense Management System
• Automated Project Workflow Implementation
• ITBM Reporting & Executive Dashboard

Who is this program for?

• ServiceNow Administrators & Developers
• IT Business Management Professionals
• Project & Portfolio Managers
• IT Project Coordinators
• Business Analysts
• Resource Management Professionals
• IT Financial Management Professionals
• IT Operations & Support Professionals
• Freshers & Graduates

How To Apply:

Mobile: 9100348679

Email: coursedivine@gmail.com