ServiceNow IT Operations Management (ITOM) Administrator Certified Course

ServiceNow ITOM Administrator is a professional training program designed to provide practical knowledge of IT Operations Management (ITOM) using the ServiceNow platform. Learners will gain hands-on skills in CMDB, Discovery, MID Server, Service Mapping, Event Management, Configuration Items (CIs), alerts, monitoring, workflows, dashboards, and ITOM automation. The course focuses on configuring and managing IT infrastructure, identifying service dependencies, monitoring events, maintaining accurate CMDB data, and troubleshooting operational issues. It is ideal for IT professionals, ServiceNow administrators, system administrators, and beginners looking to build a career in ServiceNow ITOM and IT Operations.

Key Features of Course Divine:

• Collaboration with E‑Cell IIT Tirupati
• 1:1 Online Mentorship Platform
• Credit-Based Certification
• Live Classes Led by Industry Experts
• Live, Real-World Projects
• 100% Placement Support
• Potential Interview Training
• Resume-Building Activities

CAREER OPPORTUNITIES AFTER SERVICENOW ITOM ADMINISTRATOR:

• ServiceNow ITOM Administrator
• ServiceNow Administrator
• ServiceNow ITOM Consultant
• ServiceNow CMDB Administrator
• ServiceNow Discovery Specialist
• ServiceNow Service Mapping Specialist
• IT Operations Analyst
• ITOM Support Engineer
• ServiceNow Implementation Consultant
• ServiceNow Platform Engineer
• Configuration Management Analyst

ESSENTIAL SKILLS YOU WILL DEVELOP – SERVICENOW ITOM ADMINISTRATOR:

• ServiceNow ITOM Platform Administration
• CMDB Configuration & Management
• Discovery & MID Server Administration
• Service Mapping & Dependency Management
• Event Management & Alert Monitoring
• Configuration Item (CI) Management
• IT Infrastructure Monitoring
• Incident & Event Integration
• ITOM Workflow Configuration
• Dashboard & Reporting

Tools Covered:

• ServiceNow ITOM Platform
• ServiceNow CMDB
• ServiceNow Discovery
• ServiceNow MID Server
• ServiceNow Service Mapping
• ServiceNow Event Management
• ServiceNow IntegrationHub
• ServiceNow Performance Analytics
• ServiceNow Flow Designer
• ServiceNow REST & SOAP APIs

Syllabus:

MODULE 1: SERVICENOW & ITOM FUNDAMENTALS

• ServiceNow Platform & ITOM Overview
• ITOM Architecture and Core Components
• ITOM Applications and Use Cases
• Roles, Users, Groups & Access Controls

MODULE 2: CMDB ADMINISTRATION

• CMDB Architecture and Data Model
• Configuration Items (CIs) and CI Classes
• CI Relationships and Dependencies
• CMDB Health, Identification & Reconciliation

MODULE 3: MID SERVER

• MID Server Architecture & Installation
• MID Server Configuration and Credentials
• MID Server Clusters and Capabilities
• MID Server Troubleshooting

MODULE 4: SERVICE NOW DISCOVERY

• Discovery Architecture and Process
• Discovery Schedules and Credentials
• Horizontal Discovery
• Discovery Patterns and Troubleshooting

MODULE 5: SERVICE MAPPING

• Service Mapping Fundamentals
• Business Services and Application Services
• Service Dependencies and Relationships
• Service Mapping Troubleshooting

MODULE 6: EVENT MANAGEMENT

• Event Management Fundamentals
• Event Sources and Connectors
• Event Rules, Alerts and Correlation
• Alert Management and Troubleshooting

MODULE 7: ITOM HEALTH & MONITORING

• ITOM Health Overview
• Infrastructure Monitoring
• Operational Intelligence
• Health Dashboards and Performance Monitoring

MODULE 8: ITOM AUTOMATION & WORKFLOWS

• Flow Designer for ITOM
• Automation and Remediation
• IntegrationHub Fundamentals
• Automated Incident Creation and Resolution

MODULE 9: ITOM INTEGRATIONS

• REST & SOAP API Integration
• Monitoring Tool Integrations
• Third-Party Infrastructure Integrations
• Data Import and Synchronization

MODULE 10: ITOM ADMINISTRATION & PROJECT

• ITOM Security and Access Management
• Reporting, Dashboards and Analytics
• ITOM Troubleshooting & Best Practices
• Real-Time ITOM Implementation Project

Industry Projects: