Description
Course Description:
The Salesforce Management & Operations Management is designed to equip professionals with the skills needed to streamline sales processes, optimize operational workflows, and drive business growth. This course covers the strategic management of sales teams, effective use of Salesforce CRM tools, data-driven decision-making, and the integration of operations management principles to enhance organizational efficiency. Participants will gain practical knowledge in sales forecasting, pipeline management, performance analytics, and process optimization, preparing them to manage both sales and operational functions seamlessly in any business environment.
Key Features of Course Divine:
- Collaboration with E‑Cell IIT Tirupati
- 1:1 Online Mentorship Platform
- Credit-Based Certification
- Live Classes Led by Industry Experts
- Live, Real-World Projects
- 100% Placement Support
- Potential Interview Training
- Resume-Building Activities
Career Opportunities After Sale force management/ operation management Certified Course:
- Salesforce Administrator
- Sales Operations Manager
- CRM Specialist
- Business Operations Analyst
- Sales Manager
- Team Lead
- Process Improvement Consultant
- Customer Success Manager
- Revenue Operations Specialist
- Project Manager
- Sales/Operations
- Entrepreneur
- Business Owner
Essential Skills you will Develop Sale force management/ operation management Certified Course:
- Salesforce CRM Mastery
- Sales Process Optimization
- Data Analysis & Reporting
- Operational Efficiency
- Strategic Planning & Forecasting
- Customer Relationship Management
- Team Leadership & Collaboration
- Problem-Solving & Decision Making
- Process Automation
- Project & Resource Management
Tools Covered:
- Salesforce CRM
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesforce Marketing Cloud
- Tableau
- Salesforce Analytics
- Process Builder Flow Builder
- Microsoft Excel
- Google Sheets
- Project Management
- Collaboration
- ERP Integration
Syllabus:
Module 1: Introduction to Salesforce & Operations Management Overview of Salesforce CRM and ecosystem Basics of operations management and its importance in business Understanding sales processes and operational workflows.
Module 2: Salesforce Administration Setting up Salesforce orgs, users, and roles Customizing objects, fields, and page layouts Security and access management.
Module 3: Sales Cloud & Lead Management Managing leads, accounts, and opportunities Sales forecasting and pipeline management Automating sales processes with workflows.
Module 4: Service Cloud & Customer Management Case management and customer support automation Knowledge base and self-service portals Enhancing customer satisfaction and retention.
Module 5: Data Analysis & Reporting Creating reports and dashboards in Salesforce Data analytics for sales and operations performance Integrating Salesforce data with Tableau or other BI tools.
Module 6: Marketing Cloud & Campaign Management Email marketing automation Customer segmentation and targeted campaigns Tracking marketing ROI.
Module 7: Process Automation Using Process Builder and Flow Builder for workflow automation Automating repetitive operational tasks Best practices for scalable automation.
Module 8: Operations Management Tools & Techniques Resource planning and process optimization Inventory and supply chain basics Performance measurement & KPI tracking.
Module 9: Project & Team Management Leading sales and operations teams effectively Collaboration tools: Slack, Teams, Chatter Agile methodologies for operational projects.
Module 10: Real-World Integration & ERP Basics Integrating Salesforce with ERP systems (SAP, Oracle) Case studies of Salesforce in operations and sales management Preparing for industry certifications.
Industry Projects:
- Sales Pipeline Automation
- Customer Support Automation
- Marketing Campaign Management
- Data Analytics & Reporting Project
- Operations Optimization Simulation
- ERP Integration Case Study
- Team & Project Management Simulation
Who is this program for?
- Aspiring Salesforce Professionals
- Sales & Operations Managers
- Business Analysts
- Consultants
- Entrepreneurs
- Small Business Owners
- Marketing
- Customer Success
- Professionals
- IT & Technical Professionals
- Students
- Graduates
How To Apply:
Mobile: 9100348679
Email: coursedivine@gmail.com
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